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Hotel Operations · Netherlands

Operations you
can trust,
every night.

Altos Facilities delivers independent hotel operations management — from night audit and guest handling to OTA coordination and financial control. Reliable. Precise. Professional.

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4+
Properties Served
2
Years Experience
3
PMS Platforms
Zakarya Ahmed — Altos Facilities
's-Hertogenbosch, NL
ZZP · KVK 42005070
About

Built on
real operations.

Altos Facilities is a Dutch ZZP business founded by Zakarya Ahmed — a hospitality professional with hands-on experience across multiple hotel properties in the Netherlands, including Rosveld Hotel Nederweert, Pullman Hotel, Sandton Hotel, and Tulip Inn Eindhoven.

After years of managing front-desk operations, running independent night shifts, and handling everything from financial audits to OTA discrepancies in real time, the conclusion was clear: hotels need operational support that is both specialised and dependable.

Altos Facilities exists to provide exactly that — consistent, professional hotel operations without the overhead of permanent staff. Whether you need a reliable night audit partner, a temporary operations manager, or ongoing reservation support, this business brings the depth of a seasoned hotel professional.

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What We Offer

Four pillars of
operational excellence.

Every service is built around real hotel operations — not theory. From quiet midweek nights to peak weekend shifts, Altos Facilities delivers the same standard every time.

01

Night Operations Management

End-to-end management of overnight hotel operations, including acting as sole decision-maker during night shifts — handling emergencies, late arrivals, and inter-department coordination independently.

  • Night audit & system rollovers
  • Daily revenue reconciliation
  • Cash balancing & handover reporting
  • Emergency resolution & late arrivals
  • Housekeeping & department coordination
02

Property & Guest Management

Professional front office operations covering the full guest journey — from pre-arrival to departure — with a focus on speed, accuracy, and exceptional service during high-traffic periods.

  • Check-in & check-out management
  • Guest issue resolution
  • Upselling & loyalty program enrollment
  • CRM trace tracking & guest follow-ups
  • ID & payment verification
03

Financial & Administrative Control

Rigorous financial oversight during night operations — ensuring every transaction is accounted for, every folio is clean, and every handover is accurate and audit-ready.

  • Folio management & invoicing
  • Cash control & variance reporting
  • Night audit documentation
  • No-show & billing resolution
  • Shift handover reporting
04

OTA & Reservation Handling

Hands-on management of online travel agency channels — from rate and restriction monitoring to overbooking resolution — keeping your rooms filled and your data clean across all platforms.

  • Booking.com & Expedia coordination
  • Overbooking management & resolution
  • Rate parity & restriction monitoring
  • RESA Web & Hotel Link operations
  • Reservation audit & accuracy checks
Hotel lobby environment
Multi-property experience
's-Hertogenbosch & Eindhoven, Netherlands
Track Record

Experience that
speaks for itself.

Two years of active operations across four hotel properties — not in training, but in the field. Managing real shifts, real guests, real financials under pressure.

Rosveld Hotel
Nederweert
Pullman Hotel
Accor · Eindhoven
Sandton Hotel
Eindhoven
Tulip Inn
Eindhoven
Systems & Platforms
MEWS Opera PMS Opera Cloud Bizzon Portel RESA Web Hotel Link Booking.com Expedia Google Workspace Microsoft Office
Why Altos Facilities

What sets this
operation apart.

Independent & Reliable

As a ZZP operator, Altos Facilities provides singular accountability. You deal with one professional who owns the outcome — no agency layers, no shifting staff.

Financial Precision

Night audit, cash control, folio accuracy, and clean handovers — financial operations managed with the discipline of a trained auditor and the fluency of a front desk professional.

Operational Continuity

Cross-department coordination between front desk, housekeeping, and F&B keeps operations seamless through the night — no gaps, no missed handoffs.

Professional Guest Handling

Trained in high-traffic environments at 4-star properties. Guest issues resolved calmly and professionally — protecting your hotel's reputation at every interaction.

OTA & Channel Expertise

Direct experience managing live OTA channels — resolving overbookings, maintaining rate parity, and keeping your distribution clean across Booking.com, Expedia, and beyond.

Multi-System Fluency

Operationally fluent in MEWS, Opera PMS, Opera Cloud, RESA Web, Bizzon, and Hotel Link — zero onboarding friction, immediate productivity from day one.

Get In Touch

Let's discuss
your operations.

Whether you need temporary operational coverage, a reliable night audit professional, or ongoing front office support — reach out and we'll discuss how Altos Facilities can serve your property.

Email zakarya.cnl@gmail.com
Phone +31 6 14854423
Location Zuid Willemsvaart 165-H
5211 SG, 's-Hertogenbosch
Netherlands
Availability

Available for night operations, temporary cover, and ongoing contracts. Response within 24 hours.

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